1. How do I set up an appointment with a Mister Sparky electrician?
2. Do you charge by the hour?
3. Will my service come with a warranty?
4. What are your hours of operation?
5. What if I need to cancel my appointment?
6. How much does it cost to diagnose an electrical problem?
7. How can I protect my home from power surges?
8. How does TIME SAVER Diagnostics work?
9. What offers and product ranges are affected?
10. It is safe to reset a breaker?

1. How do I set up an appointment with a Mister Sparky electrician?

To set up an appointment, you may call us at the numbers listed in the menu above, or book online by clicking the "Book Online" button in the menu above.
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2. Do you charge by the hour?

No. We believe in straightforward pricing, meaning we will not begin any work until we've given you a cost estimate based on our diagnosis of the problem.
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3. Will my service come with a warranty?

Absolutely. All of our services come with a 1 to 7 year warranty, which includes parts and labor unless otherwise specified. If your repair or installation fails from normal use during your warranty time, you can count on Mister Sparky to send an electrician to fix the problem free of charge.
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4. What are your hours of operation?

You can book an appointment with Mister Sparky 24 hours a day, 7 days a week. Our electricians' availability varies, so call or book online to see the most current schedule.
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5. What if I need to cancel my appointment?

At Mister Sparky, we understand that issues may come up which will cause you to have to cancel an appointment. Unlike most electrical companies, we won't penalize you by charging you for failing to notify us 24 or 48 hours in advance. Simply call us to cancel or reschedule and we will be happy to accommodate you!
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6. How much does it cost to diagnose an electrical problem?

The cost of a diagnosis varies based on the type of diagnosis, time of appointment and location, but if you call your nearest Mister Sparky, one of our friendly representatives would be happy to setup an appointment to have an electrician give you a quote.
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7. How can I protect my home from power surges?

Mister Sparky offers convenient and affordable whole home surge protection in order to keep your electronics and appliances safe from power surges during a storm.
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8. How does TIME SAVER Diagnostics work?

TIME SAVER Diagnostics identifies circuit issues faster. The TIME SAVER sequence is simple and easy to use, and requires no tools or special training.
• Simply turn off the circuit breaker, hold down the Push-To-Test button, and then turn the circuit breaker back on. It’s that simple!
» If the circuit breaker trips immediately, it is detecting a Fault to Ground.
» If the circuit breaker trips after a 2-second delay; it is detecting an Arc Fault. In either case, it is an indication that there is an issue
ON the circuit and NOT with the circuit breaker itself.TIME SAVER Diagnostics is equipped in all Square D HomeLine and QO(B) CAFI Circuit Breakers (1-Pole and 2-Pole) and Dual Function Circuit Breakers with a date code of 1130 or higher.
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9. What offers and product ranges are affected?

The offers and product range affected are
QOTM Plug-On Neutral (PON)l Load Centers manufactured, manufactured at Plant code 15
ONLY, from February 1, 2020, through January 12, 2022, which is equivalent to date code
200561 through date code 220233
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10. It is safe to reset a breaker?

It is only if it has been determined that the circuit was overloaded. Resetting a breaker could result in an arc flash, fire and/or damaged appliances or wiring in the home. If the cause is due to a short-circuit or a ground fault, a qualified electrician must be notified to investigate the problem.
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Still have questions or concerns? Contact us or call us today at Dallas 214-613-0481 or Fort Worth 469-208-4475 to have Mister Sparky answer your question.